Shipping Policy
Shipping Policy for Gravity Smart
At Gravity Smart, we are committed to providing seamless delivery experiences for all our customers who rely on our Home Smart and Automation products. Our Shipping Policy outlines the terms and conditions regarding the shipping and delivery of orders placed on our website or through our authorized channels.
Order Processing Time:
Orders are processed within 1-2 business days of receipt, excluding weekends and holidays.
During peak seasons or promotional periods, processing times may vary, but we strive to maintain efficiency in all circumstances.
Shipping Methods:
We offer standard and expedited shipping options for domestic and international orders.
The shipping method selected at checkout determines the delivery timeframe and associated costs.
Customers have the flexibility to track their orders using the provided tracking information.
Shipping Costs:
Shipping costs are calculated based on the destination, weight, and dimensions of the package.
Customers can view the shipping costs associated with their order during the checkout process before finalizing their purchase.
Delivery Timeframe:
The estimated delivery timeframe depends on the shipping method selected and the destination.
Standard shipping typically takes 3-14 business days for domestic orders and 7-21 business days for international orders.
Expedited shipping options are available for customers who require faster delivery.
Order Tracking:
Upon shipment, customers receive a confirmation email containing tracking information.
Customers can track their orders through the designated carrier’s website or by logging into their Gravity Smart account.
Shipping Restrictions:
Gravity Smart adheres to all international shipping regulations and restrictions.
Certain products may have limitations on international shipping due to legal restrictions or logistical constraints.
Address Accuracy:
It is the responsibility of the customer to provide accurate shipping information during the checkout process.
Gravity Smart is not liable for orders shipped to incorrect addresses provided by the customer.
Delivery Verification:
Upon delivery, customers are required to inspect the package for any signs of damage or tampering.
Customers should report any discrepancies or damages to Gravity Smart’s customer service team within 48 hours of delivery.
Shipping Delays:
Gravity Smart is not responsible for shipping delays caused by unforeseen circumstances such as weather conditions, natural disasters, or carrier-related issues.
We will make every effort to communicate any potential delays and provide assistance in resolving any issues that may arise.
Returns and Exchanges:
Please refer to our Returns and Exchanges Policy for information regarding the process of returning or exchanging items purchased from Gravity Smart.